Today was step two in the tedious process of getting some money back for moving damages. It involved a Zoom meeting with an independent inspector who examined the furniture, clothing, and other articles submitted on our claim. I also sent a number of photos showing wrinkled clothing, moisture damaged wood, along with broken pieces of glass and wood. The move was a fiasco, taking a-month-and-a-half from pick-up to delivery. We’ve already been compensated for their failure to deliver as promised. 

Our stuff was all packed and moved from our Portland apartment in a matter of days. Fortunately, it was all insured. We were a little suspicious when our items were loaded on two trucks rather than one. This meant, at the very least, reloading everything on another truck before the cross-country haul. We’re not really sure what happened from that moment on. We did eventually get word that everything was securely stored in the North American Van Lines  Portland Warehouse. At that point, all of our valuables must have been unloaded and placed in a damp storage facility. At some other point, it was likely reloaded on the truck headed to Florida. Once the truck got to Tampa, it must have again been unloaded and placed on the final semi. All these less-than-efficient moves ultimately resulted in unnecessary  scratches, dents, and breakage. 

The next step is a meeting with the adjuster, who will undoubtedly dispute our damage estimates. This, of course, will require documentation of costs for repair and replacement. Then we’ll go round and round about the condition and value of these items to begin with. It will also further delay the incredibly slow process of any possible reimbursement, adding additional steps and paperwork. If worst comes to worst, it could be a complete waste of time, ending with  the dreaded rubber stamp: Claim Denied.