I will not make the mistake of booking another flight on Frontier Airlines. It looked good on Expedia from a price comparison standpoint, even taking into account extra charges for seat assignments and luggage. I was trying to inexpensively get to a friend’s wedding in Oregon, and even though there was a substantial layover in Denver from Ft. Myers, Florida, it was worth a try. Then, I began to get notifications of flight changes that ultimately had us spending 8-hours in the Mile High City terminal. It was the beginning of another retirement hassle. 

My wife started the process of trying to get hold of an actual Frontier representative to explore other options, but all she could find was an automated site that seemed impossible to navigate. After several long waits and hangups we discovered there were no other flight options, and in fact the flight we originally booked was no longer available. Our only choice was to cancel and rebook with another airline. All of this information was relayed via a chat line without ever taking to a live person. I began to wonder if their planes were fully automated, as well? Was this a new modern, frontier in computerized transportation with robotic pilots and service personnel? Without the comfort of human interaction (someone to yell at), I decided it would be my last Frontier. 

Cancelling, of course, was equally frustrating, once again without human guidance. It was a lot of paperwork and searching through booking documents to answer the numerous questions on the form. I even had to go to the app and apply for a mileage account to be able to add a frequent flyer number. This seemed odd since we had yet to fly with this airline, just more busy work to complete the request for cancellation. Were they hoping to discourage me from asking for a refund? I figured that once I submitted the request, there would be more questions, and perhaps interaction with a humanoid. 

I was not holding my breath for a reply since they indicated it might take several days to process my request. I was very suspicious that this may never happen, and I wouldn’t have anyone to talk with about it. I could foresee having to go back through the entire automated process over and over again to get resolution. Instead, about an hour later I was shocked to get a note authorizing a full refund but had no one to thank for the quick response. It may take weeks to see the credit on my account, but I felt relief knowing that I was no longer in a black hole. In the meantime, we had to book another flight, including a Jet Blue red eye back home. Frontier Airlines is no longer a travel option – the Final Frontier.